Case studies

1

The Balanced Score Card
Translating Strategy Into Action


SSPL, a Manufacturing Company having been in the industry for over 25 Years, approached us with a unique problem. They were having quite a good order book but were unable to execute either completely or on-time. Backlogs were mounting. Precious time of many people in the organisation was getting wasted in trying to convince an already frustrated customer. They were on brink of loosing key and big accounts. Errors in execution were increasing and so were the quality defects. While the risk of loosing revenue loomed large, profits started to deteriorate. That was when we entered.

Requirement / Problem Statement

  • - Improve On-Time and In-Full (OTIF) performance
  • - Develop a structured Operations review mechanism
  • - Improve Profitability
  • - Establish a robust Operations Management System
  • - Improve Leadership, Functional and Technical competencies of the team members


Approach / Tools Used

  • - Gap Assessment to identify Strengths, Weaknesses and Opportunities
  • - A simplified Balanced Scorecard to clearly and distinctly focus on Financial perspective, Customer perspective, Internal Business process perspective and Learning perspective
  • - SAP Business one to standardize operations


Outcome / Measurable Result Achieved

  • - Revenue moved up from 100 crores to 120 crores
  • - Customer satisfaction level improved to 90%
  • - On-Time and In-Full (OTIF) performance improved to 85%
  • - Profitability increased by 8%
  • - Productivity and Team work substantially improved
  • - Attrition rate reduced to below 5%

View More ⟶
2

Operational Excellence


DMAIC - Six Sigma Case study

Lean Six Sigma is simply a process for solving a problem. It consists of five basic phases: Define, Measure, Analyze, Improve, Control.

Lean and Six Sigma complement each other. Lean accelerates Six Sigma, delivering greater results than what would typically be achieved by Lean or Six Sigma individually.

DMAIC (Lean Six Sigma) is also a system of management that results in a steady pipeline of projects that are ready for improvement. There are obstacles to smooth operations in any business, and Lean Six Sigma provides guidelines to help you select the right projects at the right time.

Using DMAIC methodology, we have delivered substantial cost reductions and faster project implementation in companies like TATA and SKF

Requirement / Problem Statement
  • - Re - introduction of new product in TATA within 3 months

  • - Initially when the product was lunched there were several customer complaints and serious backlash leading to callback, heavy rejections and damage to brand image.


Approach / Tools Used
  • - Lean Manufacturing Techniques
  • - Six Sigma
  • - Design Of Experiments (DOE)
  • - Study across multiple manufacturing sites


Outcomes
  • - Successfully re-lunched the product within 2 1/2 months
  • - Customer complaints reduced dramatically
  • - Elimination of rejections leading to cost savings of about 5 crores
  • - Lateral deployment of the learnings to other similar product

View More ⟶

Our Clients with Continued Patronage

Customer Success Story

Feedback

Surrya Karriapa

General Manager-Operations
Tata Global Beverages

Keshava Babu,

Vice President - Quality, United Spirits

Muralidhar Pundla

General Manager - Projects and Quality, The Akshaya Patra Foundation

D.S.Chandrashekar

Managing Director, Shanthala Group of Foundries and Machining

S. Kannan

Sr. Manager

Marshall Larsen

Chairman, President and CEO

Rajan

Blend Pack

“Qltc has been our knowledge partner in deploying Management Systems, Solving Customer Complaints through Six Sigma Studies & developing Competencies across all our Manufacturing Units in India. Their structured & modular approach is simple yet effective in implementing & sustaining the solutions. We continue to engage them for all our Operational Improvements”

“Praveen has a formidable team who have conducted Integrated Audits for Quality, Food Safety, Environment, Health and Safety requirements across our Processing Units. The uniqueness of Qltc is that while conducting the Audits and providing timely reports is a given, it is the knowledge sharing along the way that resonates with us forever”

“At every opportunity we engage the services of Qltc for our Operational Initiatives. Their undivided support till the Project Completion be it for ISO Certification or a Training, despite hurdles & delays makes them our preferred Solution Partner”

"Krishna Praveen Rao and Team Qltc have been engaged with us for Developing The Balanced Scorecard, Deploying Management Systems, Implementing SAP and introducing Management by Objective in our Group of Companies. Their Gap Assessment identified the right areas for improvement & we have marched on from there. Our Customers are Happy. They are a pillar of support for our Growth Journey"

"We have been engaging with Quantum Leap and Mr. Krishna Praveen Rao, over the last five years for our various Management System Programs like EHS & Social Accountability. They have brought in a Measurable improvement in the way we have grown. Six Months ago we initiated the Supervisory Development Program with them and I can tell you this has given us a significant Cost Saving and achieving our daily goals in systematic manner. One of the measurement is the excessive Tea give away in our packs. This problem persisted for over several years. From the time we started the Supervisory Development Program and now, we have been successful in bringing this under excellent control. The Supervisory Development Program with its well conceived structure and modules is certainly the need of the hour for our Organisation. I wish them all the very Best and Thank for their continued support. "

"With the recent SAP go-live at our Landing Gear and Aerostructures MRO business, our global operational alignment of Connecting Goodrich is making great progress. I want to personally thank you for your efforts and dedication to this project along with your team's ability to learn lessons throughout this journey. We now have over 60% of Goodrich's revenue and user community on a single ERP system using common business processes. This represents significant progress in executing our strategic imperative of leveraging the enterprise and operational excellence. Your contribution to making this happen is to be commended. Thank you again and keep up the good work" 07-Nov-2008

"Qltc has brought about a paradigm change in the way our team members approach Food Safety today. With the awareness imparted on the Quality Aspects through their focused training, we have learnt the method of looking at our processes from a consumer use point of view. Our journey to the successful BRC certification was made interesting through their active and involved engagement. We are grateful for the excellent support and wish the Qltc team all the very best. "

We are ready to serve you